Terms and Conditions
12spin

Acceptance of Terms

These Terms and Conditions constitute a valid and binding agreement between you ("Member") and 12spin ("Platform" or "We"). This document governs the entire usage relationship between you and 12spin, including access to games, financial transactions, use of bonuses, and all interactions with our platform.

Acceptance of these Terms occurs automatically when you:

• Complete the new account registration process
• Log in to your existing account
• Make any deposit or carry out a financial transaction
• Use any service or feature offered by 12spin

These Terms should be read together with the 12spin Privacy Policy and Responsible Gambling Policy, all of which form a complete agreement between you and this platform.

Member Eligibility

To register and use the 12spin services, you must meet all of the following requirements:

• Be at least 21 years of age on the date of registration
• Be a citizen or permanent resident legally eligible under local law to use an online gambling platform
• Have full legal capacity to enter into a binding agreement
• Have not previously declared self-exclusion or been barred from using gambling services
• Be acting on your own behalf and not as an agent or proxy for any third party

Account Registration and Management

Each member is only permitted to hold one (1) active account. Registering more than one account, whether using a different name, email address, phone number, or payment information, is considered a serious breach of these terms.

During registration, you are required to:

• Provide true, accurate and up-to-date personal information including your full name, identity card number (MyKad), date of birth, valid email address and mobile phone number
• Set a strong password and keep it confidential
• Submit identity verification documents when requested by our compliance team

If the information provided is found to be inaccurate or false, 12spin reserves the right to suspend or close the account without prior notice and to withhold any funds in that account pending the completion of an investigation.

Deposits and Withdrawals

12spin supports a range of payment methods for the convenience of members in Malaysia. All transactions are processed through secure and encrypted channels.

Accepted payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH).

• Minimum deposit: RM10 per payment method
• Minimum withdrawal: RM100 per request
• Withdrawal processing time: 10–45 minutes after verification is complete

All deposits and withdrawals must use the same payment method in the name of the registered account holder. 12spin does not allow transactions using third-party accounts. Withdrawal requests that do not comply with this requirement will be rejected and the funds will be returned to the account balance.

Bonus and Promotion Policy

All bonuses offered by 12spin, including the welcome bonus, cashback, and any special promotions, are subject to the specified wagering requirements. These requirements must be fully met before any winnings from bonuses can be withdrawn.

Welcome Bonus — 100% up to RM888:

• Wagering requirement: 20 times the bonus amount received
• Example: Deposit RM100 → Bonus RM100 → Balance RM200 → Wagering required: RM100 × 20 = RM2,000
• Second example: Deposit RM1,800 → Bonus RM888 → Balance RM2,688 → Wagering required: RM888 × 20 = RM17,760

Bonuses cannot be transferred between accounts. Any attempt to abuse the bonus system, including creating multiple accounts to claim bonuses repeatedly, will result in all bonuses being cancelled and the account being permanently closed.

12spin reserves the right to modify, suspend or cancel any promotion at any time with reasonable notice. Any detected abuse will result in the cancellation of the relevant bonus and associated winnings.

Game Rules

All games available on the 12spin platform — including slots, live casino, sports betting, 4D lottery and table games — are conducted in accordance with their respective rules. Each game has specific rules that must be followed.

The following applies to all games:

• Game results are final and cannot be disputed unless there is clear evidence of a technical failure
• In the event of a technical disruption during an active game, 12spin reserves the right to cancel the round in question and refund the wager
• Results obtained through exploitation of software bugs will be fully voided
• The use of automation software, bots or any tool that provides an unfair advantage is strictly prohibited

For sports betting, the odds displayed at the time the bet is placed are the applicable odds. Any change in odds after a bet is confirmed will not affect existing bets, except under circumstances clearly stated in the relevant sports rules.

Prohibited Conduct

The following conduct is strictly prohibited and will result in immediate action against your account:

• Registering more than one account under your own name or that of another party
• Using another person's account or allowing another person to use your account
• Any form of fraud, manipulation or attempt to exploit the platform's systems
• Bonus abuse through hedging (arbitrage) or strategies that go against the intent of a promotion
• Using funds obtained through illegal means for deposits
• Uploading false or altered identity documents
• Harassing or threatening customer support staff
• Any activity that violates local laws

Account Closure and Suspension

Members may close their account at any time by contacting our support team. All eligible fund balances will be processed for withdrawal in accordance with standard procedures once all wagering requirements have been met.

12spin reserves the right to suspend or close an account in the following circumstances:

• Identity verification failed or documents found to be invalid
• Suspicious activity suggesting fraud or money laundering
• Violation of any term in this document
• Self-exclusion request by the member
• Order from the relevant authorities

For members who wish to use the self-exclusion option for responsible gambling reasons, please contact our support team. The self-exclusion period can be set between 30 days and indefinitely. For more information, visit our Responsible Gambling page.

Liability Limits

12spin is not responsible for any indirect, incidental or consequential losses arising from the use of this platform, including but not limited to:

• Service interruptions due to scheduled maintenance or technical emergencies
• Losses resulting from betting outcomes that did not go in the member's favour
• Unauthorised access to an account due to the member's own negligence in keeping their password secure
• Processing delays caused by third parties such as banks or e-wallet providers

12spin's maximum liability under any circumstances is limited to the total amount deposited by the member in the 30 days prior to the disputed incident. 12spin makes no guarantee that the platform will always operate without interruption.

Amendments to Terms and Conditions

12spin reserves the right to modify, add or remove any part of these terms at any time. Amendments will take effect immediately upon publication on this page, unless stated otherwise.

Members are advised to check this page regularly. Continued use of the platform after any amendment is published will be considered acceptance of the revised terms. If you do not agree with the changes made, you must stop using the platform and contact us to close your account.

For significant changes that materially affect member rights, we will endeavour to provide advance notice via the registered email address or an in-platform notification.

Contact Us

If you have any questions, concerns or complaints regarding these terms and conditions, please contact our support team:

• 24/7 live chat via the 12spin platform (recommended for the fastest response)
• Email: [email protected]

Our team is available to assist in Malay and English at all times. For formal complaints, please state your account number, the date of the incident and a detailed description of the issue.