Privacy Policy 12spin
12spin is committed to protecting your personal information. This policy explains in detail the types of data we collect, the purposes for which it is used, how it is protected, and your rights as a user of our platform.
12spin Data Protection Principles
We follow industry best practices in managing player personal data, ensuring your trust is maintained at all times.
Personal Information Security
Every personal detail you share with 12spin is protected using industry-standard encryption protocols. Your data is never stored in a form that is easily accessible to unauthorised parties.
Full Confidentiality Control
12spin does not sell, rent or disclose your personal information to any third party without your consent, unless required by law or by the operational requirements of the service.
Right of Access & Correction
You have the right to access, review and request corrections to the personal information we hold about you at any time through the 12spin customer support channel, which operates 24/7.
Secure Data Storage
12spin servers use multi-layered protection, including firewalls, intrusion detection and tiered access controls to keep your data secure at all times.
International Licensing Compliance
12spin operates under an international licence that requires strict compliance with global privacy standards, ensuring your data is managed in accordance with guidelines set by the regulatory authority.
Marketing Communication Control
You have full control over the marketing communications you receive from 12spin. You may opt out of any promotional communications at any time.
1. Collection of Personal Information
12spin collects personal information from users when you register an account, make a deposit, request a withdrawal, contact customer support or use any feature on our platform. This Privacy Policy applies to all information we collect through the 12spin website.
- Full name as stated on your MyKad or valid identity document
- Date of birth for age verification purposes (players must be 21 years of age or older)
- Active email address for account communications and support
- Mobile phone number for two-factor authentication and account notifications
- Current residential address for compliance and identity verification purposes
- Payment method information related to deposit and withdrawal transactions
- Copies of identity documents such as MyKad or passport when required for the KYC process
- IP address and country-level geographic location information
- Type and version of web browser used
- Game session data including login time, logout time and betting activity
- Complete financial transaction records for audit and compliance purposes
- Device information including operating system and screen resolution
2. Purposes for Use of Information
12spin uses the information collected solely for the purposes of operations, compliance and improving the service to users. We do not use your data for any purpose not stated in this Privacy Policy.
- Verifying user identity during new account registration and ongoing KYC processes
- Processing deposit and withdrawal transactions securely and accurately
- Ensuring account security and preventing unauthorised access or fraudulent activity
- Meeting legal obligations and regulations set by the licensing regulatory body
- Providing effective 24/7 customer support in Malay and English
- Sending important notifications related to accounts, transactions and service updates
- Conducting internal analysis to improve the user experience on the 12spin platform
- Delivering relevant promotions and offers based on your communication preferences
- Implementing responsible gambling programmes including monitoring of betting patterns
3. Disclosure to Third Parties
12spin takes seriously its responsibility to ensure your information is not shared without a legitimate reason. We only share data with third parties in limited and fully controlled circumstances.
We work with technology vendors, payment processors and cloud computing service providers that help us operate the platform. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for the specific purposes we set.
In certain situations, 12spin may be required by law, court order or regulatory authority directive to disclose certain information. In such situations, we will disclose only the minimum information required and will notify you where we are permitted to do so.
In the event of any merger, acquisition or transfer of 12spin business assets, user information may be transferred as part of that transaction. Users will be notified in advance by email or a clear notice on the website.
12spin strictly does not sell user personal information to any party for marketing or commercial purposes.
4. Data Security Measures
The security of your personal information is a top priority for 12spin. We invest in robust security infrastructure to ensure your data remains protected throughout the time it is in our care.
- SSL/TLS encryption for all communications between your browser and 12spin servers
- Data encryption at rest using industry-recognised cryptographic standards
- Two-factor authentication as an additional security layer for account login
- Continuous monitoring for suspicious or unusual account activity
- Role-based access controls for internal staff who handle user data
- Regular security audits by independent parties to identify and address any vulnerabilities
- A comprehensive incident response plan in the event of any data breach
5. Cookies and Tracking Technologies
12spin uses cookies and similar tracking technologies to improve the user experience, maintain session security and understand how users interact with our platform.
- Essential Cookies: Required for basic website functions including login authentication and session security. These cookies cannot be disabled.
- Performance Cookies: Help us understand how users use the platform so we can improve website performance and usability.
- Functional Cookies: Store user preferences such as language and display settings for a more comfortable experience.
- Analytics Cookies: Collect statistical data about website usage in aggregate and without directly identifying individuals.
You can control and delete cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and user experience on the 12spin platform.
6. User Rights
As a 12spin user, you have clear rights regarding your personal data. We fully respect these rights and provide easy channels for you to exercise them.
7. Data Retention and Deletion
12spin retains user personal information for as long as your account is active or for as long as necessary to provide ongoing service to you. After an account is closed, we may need to retain certain records for a period set by legal and licensing requirements.
- Financial transaction records are retained for the period required by the international licensing regulatory body for audit purposes
- Identity verification information (KYC) is retained for the duration of the business relationship and for a number of years thereafter
- Customer support communication logs are retained for quality control and dispute resolution purposes
- Marketing data is deleted within a reasonable period after you choose to unsubscribe from promotional communications
Once the specified retention period has ended, 12spin will securely delete or anonymise your personal data using methods that ensure the data cannot be recovered.
8. Policy on Children and Minimum Age
The 12spin platform is exclusively for individuals aged 21 and above. We strictly do not collect personal information from those who are below the stipulated age limit.
The 12spin account registration process requires age verification through a valid identification document. If we find that a user has provided false information regarding their age, the account will be suspended immediately and all related information will be deleted.
9. Changes to This Privacy Policy
12spin reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. The latest version of this Privacy Policy will always be accessible on the 12spin website.
Should there be significant changes to how we process your personal information, we will notify you directly via the email registered to your account or through a prominent notice on the website before the changes take effect.
Continued use of the 12spin platform after the date the changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed of how we manage your personal data.
10. How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or how 12spin handles your personal information, our team is ready to assist.
- Live Chat: Available 24/7 directly on the 12spin platform — the fastest way to get an immediate response
- Email: [email protected] — for detailed enquiries or requests relating to privacy rights
- Service Language: Support is available in Malay and English
Our team will endeavour to respond to all privacy-related enquiries with full integrity and in a timely manner. For formal requests relating to data rights such as access, correction, or deletion, please clearly state the type of request and include the required identity verification information.
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